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Catch up on events and updates at Apliso

ISO 9001 made easy for the SME – we call it ISOEASY

YouMMDay Has its day made! The first online market place for contact centre solutions, “You Made My Day”, is a company which assists contact centres around the world with addressing various challenges from inbound calling, outbound calling, technical support,...

QMS and ISO what is this?

http://www.apliso.com/news/wp-content/uploads/2017/04/Apliso-what-is-a-qms.mp4.mp4 Have you heard about QMS and ISO?  You might have and this may be a little confusing.  Many businesses today are asking you to show evidence of your QMS being ISO certified or are you...

Customer Focus

What does Customer Focus mean and how do we build this into our business? Customers are the lifeblood of any Company.  This statement is more pertinent today than ever before.  We should be aware that we live in an age where there are more choices than before, access...

Izinga Saves Money on a Non-Conformance Tracking System.

Case Study – Izinga Saves Money on a Non-Conformance Tracking System. Izinga a “Customer Service Solutions Company” was having difficulty in monitoring and measuring Non-Conformances in their business, by not being able to control access to the Non-Conformance...

ISO 9001 Certification – who does this apply to?

Which business would benefit from ISO 9001 Certification? It is amazing how many different types of businesses have implemented ISO 9001, but there still seems to be some uncertainty as to if this ISO Certification applies to all types of businesses. Just by way of...

ISO Certification – how do you achieve this?

How can you your business achieve ISO Certification? This is a question that often is asked and I guess the reason being that certification is so different in many different industries and situations. Let’s start by exploring the reason for certification.  To start...

Non-conformance – Business Value

Non-conformances – do they provide business value? ISO 9001 Quality Management provides direction to eliminating business non-conformances This is an interesting question – does non-conformance tracking and by default a corrective and preventative action process...

The New ISO 9001:2015 Standard

How different is the new 2015 Quality Management Standard? The new ISO 9001:2015 version was finally released in September 2015. It has been many years in the development and review process. But finally it has arrived. The good news that the new 2015 version of the...

Delivering Consistent Customer Service

Why ISO 9001 Quality Management drives improved customer service To me the most important question you need to ask yourself in your business is, “why are my customers so important?” If that is the most important question and you can answer the “why” the next question...

Looking to Implement ISO 9001 Effortlessly?

[MUST READ] Exclusive Whitepaper reveals our 12 Step Transition Process from ISO 9001:2008 to the 2015 Revision.

ISO 9001