by Alistair Corder | Aug 22, 2018 | Uncategorized
The Seven Step Process to ISO 9001 Certification So you have decided you need to become ISO 9001 Certified, largely because you have heard from your customers that you need to show that you are ISO Certified, or maybe you are going to respond to a large tender and...
by Alistair Corder | Aug 23, 2017 | Uncategorized
YouMMDay Has its day made! The first online market place for contact centre solutions, “You Made My Day”, is a company which assists contact centres around the world with addressing various challenges from inbound calling, outbound calling, technical support,...
by Alistair Corder | Apr 18, 2017 | Uncategorized
http://www.apliso.com/news/wp-content/uploads/2017/04/Apliso-what-is-a-qms.mp4.mp4 Have you heard about QMS and ISO? You might have and this may be a little confusing. Many businesses today are asking you to show evidence of your QMS being ISO certified or are you...
by Alistair Corder | Mar 8, 2017 | Uncategorized
What does Customer Focus mean and how do we build this into our business? Customers are the lifeblood of any Company. This statement is more pertinent today than ever before. We should be aware that we live in an age where there are more choices than before, access...
by Alistair Corder | Oct 12, 2016 | Uncategorized
Case Study – Izinga Saves Money on a Non-Conformance Tracking System. Izinga a “Customer Service Solutions Company” was having difficulty in monitoring and measuring Non-Conformances in their business, by not being able to control access to the Non-Conformance...
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